Issues with the Traces and Spans API

Incident Report for BugSnag SaaS at bugsnag com

Resolved

This incident has been resolved.
Posted Oct 03, 2026 - 13:07 UTC

Monitoring

A permanent fix has been implemented and services have returned to typical operation. The team will continue monitoring to ensure consistent system performance.
Posted Oct 02, 2026 - 18:38 UTC

Update

We've deployed a workaround and the service has stabilized. We'll continue to monitor system performance as the investigation continues.
Posted Oct 01, 2026 - 20:18 UTC

Investigating

We are experiencing issues with the Traces and Spans API and are investigating the matter.
There may be data loss in your performance metrics during this period, although BugSnag's Performance SDKs will retry sending trace and span data.
Posted Oct 01, 2026 - 14:34 UTC
This incident affected: BugSnag OTLP Trace Reporting API.
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